Frequently Asked Questions.
1. Can I return my order?
We aim fo satisfy our customers with this in mind we expect that you love your order , but if you have to return an order kindly see our return policy.
2. How do I order custom lengths?
If you require longer lengths kindly call the helpline to make a detailed enquiry.
3. How do I know the size of the kaftans ?
Our kaftans are usually free sizing otherwise stated, they however come in different lengths , we advise you consider shoe heel lengths when picking your kaftan length.
4. I need an outfit for a last minute event, can I revive same day I order?
Our processing timeline is between 2-5 working days , to get an order faster kindly ;
- Visit our physical retail store.
- Send us a message via WhatsApp or Email us.
- Call to make an enquiry on same day delivery
5. Can I custom my order to my body shape?
We do not accept custom size however this will be considered as a custom order and custom orders cannot be returned or exchanged. To customise an order , include your custom measurements on the checkout page .